Frequently Asked Questions
Everything you need to know about shopping with Pander Apparel.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unwashed condition with tags attached. Please visit our Returns Portal to start your request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
At Pander Apparel, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I track my order status?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.